Return & Refund Policy
Updated at 2018-01-29
Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
Company: when this policy mentions "Company," "we," "us," or "our," it refers to Hong Yang E-Commerce Co., Ltd., Shop No. 8-2, Building B, East Yaya (tu name), Yuanzhou Avenue, Gaotou Village Committee, Yuanzhou Town, Boluo County that is responsible for your information under this Return & Refund Policy.
Customer: refers to the company, organization or person that signs up to use the Service to manage the relationships with your consumers or service users.
Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit and use the services.
Service: refers to the service provided by CarbonFrame as described in the relative terms (if available) and on this platform.
Website: CarbonFrame' s site, which can be accessed via this URL:.
You: a person or entity that is registered with CarbonFrame to use the Services.
Return & Refund Policy
Thanks for shopping at CarbonFrame. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you' re exploring, evaluating, and purchasing our products.
If there' s something wrong with the product you bought, or if you are not happy with it, you have () to issue a refund and return your item.
If you would like to return a product, the only way would be if you follow the next guidelines:
• The package needs to come back with the original receipt of the purchase.
• The product has to be damage free, if we find any damage on the product we will cancel your refund immediately.
We at CarbonFrame commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall inlove with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance sothat you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash onDelivery), then you will be refunded once our team confirms your request.
We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won' t get damaged during transit. Please notethat CarbonFrame is not liable for damages that are caused to the items during transit or transportation.
We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notifiedwhen you receive your money.
CarbonFrame is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return.
By using our platform, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service,you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return &Refund Policy, you can delete your account.
If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.
• Via Email: [email protected]
• Via this Link: https://carbonframe.com/index.php?route=information/contact